Are you ambitious and driven to be part of an international Customer Success team in a modern, customer-retention focused operation?
– then keep reading about this exciting role at ClickLearn, a leading digital adoption software company!
Bloom is assisting ClickLearn in Copenhagen in hiring an enthusiastic Customer Success Manager with SaaS experience. You’ll join a team dedicated to delivering world-class services and maximizing customer ROI. In this role, you will play a key part in driving customer adoption, building long-term relationships, and ensuring the success of a global customer portfolio.
The position is based in Copenhagen, Denmark, and you will work closely with the Customer Success Lead and report to the Chief Customer Officer (CCO).
About ClickLearn
ClickLearn is the leading provider of user adoption solutions for business systems. Instead of creating your own e-learning and documentation manually, you can use ClickLearn’s authoring tool to record all your business processes once, and automatically generate narrated interactive videos, written instructions, hands-on-labs, PowerPoint slide decks, and a virtual assistant that work directly on top of your live system. They even offer AI-powered chat features for learners.
ClickLearn serves customers worldwide from offices in Copenhagen, St. Petersburg (Florida), and Ahmedabad (India). When delivering software for the major enterprise systems, ClickLearn has a no-nonsense-policy of free training, retraining, support, and configuration assistance. That is just one of the many things that customers love about the company.
ClickLearn is privately owned by its management team, giving you direct access to decision-makers and a highly collaborative culture. The Copenhagen office has ~25 employees, with ~60 globally.
Learn more at clicklearn.com
Your responsibilities
- Manage a diverse portfolio of strategic customers of varying size and complexity, guiding them through their entire lifecycle and ensuring they achieve long-term value with ClickLearn.
- Build strong operational and executive-level relationships with all customers driving product adoption and penetration in the organisation.
- Develop a deep understanding of ClickLearn’s features and benefits, and help customers translate that into measurable business value.
- Lead customer interactions in a manner that establishes credibility and trust as a strategic business advisor.
- Regularly assess adoption levels and identify opportunities for improvement or expansion.
- Proactively identify early signs of dissatisfaction, develop mitigation plans, and escalate internally when needed to reduce churn.
- Ensure customers are directed to the right resources (documentation, training, experts) to support their enablement.
- Be a voice for the customer by closing the feedback loop internally, providing relevant feedback to the Product Team to continuously improve our solution
- Collaborate with colleagues on the Customer Experience Team, which is comprised of Support, Customer Success, Customer Enablement, and Implementation Teams
- Maintain some flexibility in your calendar to support a small number of APAC-based accounts.
You will have regular cross-functional communication with ClickLearn’s Sales, Marketing, and Development Teams.
Your personal skills and qualities
- Experience in Customer Success or Account Management within an international SaaS environment is an advantage, but we also welcome strong junior candidates with the right mindset and motivation to grow.
- Strong relationship-building and stakeholder-management skills, especially with strategic or enterprise-level customers.
- Experience working with structured Customer Success processes and familiarity with AI-powered or modern CS tools is preferred.
- Basic understanding of ERP systems such as Microsoft, IFS, Oracle, or SAP is helpful (but not required).
- Fluent English with excellent communication skills – written and spoken.
- Analytical, systematic, and digitally savvy with a proactive, collaborative mindset.
- A natural relationship-builder who enjoys contributing to discussions on product direction, customer needs, and company growth.
ClickLearn offer
- A highly influential role with varied responsibilities and meaningful impact.
- The opportunity to work with skilled colleagues in a fast-growing SaaS company.
- Strong opportunities for professional and personal development.
- A diverse and flexible workplace with a deep commitment to work-life balance.
- A global working environment with teams in Denmark, the US, and India.
Interested?
We in Bloom are actively reviewing applications and look forward to receiving your English application and CV as soon as possible.
If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via sj@bloom.dk or +45 2086 0865.
Sara Juhl