Are you passionate about delivering exceptional customer experiences and ensuring smooth transitions for new clients? Do you thrive in a fast-paced, collaborative environment where no two days are the same? Then this might be the opportunity for you.
For our client BRP Systems in Aarhus we are looking for a Project & Onboarding Manager who has experience with customer on-boarding.
BRP Systems empower fitness and wellness businesses to operate more efficiently with their cutting-edge software solutions. As the Nordic market leader, they focus on making life easier for their customers with innovative digital tools and dedicated support.
In the onboarding team, you’ll play a key role in helping new customers get started – from initial contact to full system launch.
Your Role
As Project & Onboarding Manager, you will lead the onboarding process for new customers, ensuring everything runs smoothly from configuration to go-live. You will work closely with clients and internal teams to deliver a seamless experience.
Key Responsibilities
- Provide comprehensive training sessions (both online and on-site) to help customers become confident users of the BRP software
- Guide customers in configuring their systems, including memberships, payments, access control, and integrations
- Collaborate with internal teams (Support, Development, Sales) to solve challenges and ensure smooth onboarding
- Track progress and milestones in each onboarding project, keeping deadlines and managing potential risks
- Gather feedback to improve the onboarding experience and contribute to internal process improvements
- Document and share best practices with your team
About You
You bring solid experience from onboarding, project management, or customer success – ideally from a fast-paced software or tech environment.
We imagine you:
- Have at least 1 year of project management experience
- Have strong technical aptitude and enjoy learning new systems
- Communicate clearly and confidently with a wide range of stakeholders
- Have a customer-focused mindset with a passion for helping others succeed
- Work in a structured and organized manner, even when managing multiple projects
- Are solution-oriented and stay calm when priorities shift
- Speak and write fluent Danish and English
- Have experience working with CRM systems
Why Join BRP Systems?
At BRP Systems, you’ll join an international company that’s growing fast and transforming the fitness and wellness industry. You’ll enjoy:
- A varied and dynamic workday with plenty of autonomy
- A collaborative and supportive onboarding team
- Great opportunities for professional development and learning
- A culture focused on innovation, knowledge-sharing, and well-being
- Exciting projects with customers across Scandinavia and beyond
Interested?
Does this sound like your kind of role? Then don’t wait – send us your CV as soon as possible, as we evaluate applications continuously.
For more information, feel free to contact Senior Consultant Freya Sofie Ø. Olesen at fso@bloom.dk or phone +45 53 86 13 00.
Freya Sofie Østergaard Olesen