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Senior Support Consultantif you would enjoy technical consultancy and troubleshooting in very successful international leading provider of e-learning authoring tools
For our client ClickLearn in central Copenhagen, we are on the lookout for an experienced employee to manage the company's Technical Support and Consultancy Services for a rapidly growing list of customers and prospects. You will be working directly with the Customer Care Manager in servicing their single most important asset: their customers. You will also take part in building the customer retention program; an intricate part of continuing to grow ClickLearn at a rapid pace without losing clients.
Your day-to-day tasks will consist of delivering technical support and consultancy services to the clients and supporting clients when they have difficulties or questions. Smart customers, complex deployment scenarios and deep utilisation of the ClickLearn software will challenge you every day.
The company ClickLearn
ClickLearn is the leading provider of e-learning authoring tools for business systems. Instead of writing your own e-learning by hand, you can use their simple recording tool to record all your business processes. ClickLearn will automatically generate video material, written instructions, hands-on-labs, PowerPoint slide decks, a virtual assistant that works directly on top of your live system.
You are a very smart person - and you enjoy working with highly skilled and smart people. You have a great sense of humor, and you love to take part in the discussions surrounding the product, the customers and potential clients.
- Support skills
You have probably worked or are still working as a consultant or a technical supporter in a large company, but miss the feedback that comes from following each case from cradle to grave. You are familiar with the Microsoft platform and you have no problem installing a server, setting up an internet server, deploying new software, resolving availability and security issues or setting up a SharePoint site.You love new technology and you probably spend your evenings working on your home network, setting up new software.
- Eager helping people solve their problems
You love getting the right answers to the questions, and the positive feedback you get from your clients make you happy. You do not mind spending an hour solving small problems to the perfection of the client. You want direct access to developers and tech resources.
- You are a people person
Even though you are a tech-wiz and even though almost all of your communication take place over e-mail, you really are a people person. You like to interact with people. You are curious in nature and it just makes your day to have engaged with people around the globe, whether it is a support, consultancy task or a remote session with a developer who needs to integrate 3rd content.
- A natural in software
- One of a kind
You are not a tech consultant, you are not a programmer, and you are not a supporter. You are truly one of a kind. Your joy in your work life comes from helping people do great things. You do not like budgets. However, if anything inspires you, you really need to share that with everyone around you. You are enthusiastic and you have a nice sounding voice and a good pace when you talk. People can feel your enthusiasm when you speak. Even over the phone.
- Great English and communication skills.
Your English is fluent and your vocabulary is wide and deep. You do not have to be accent free. However, your grammar is perfect as is your pronunciation. Hopefully, you also speak German at a high level.
You do not mind working in multiple time zones and on occasion doing a demo at late in the afternoon or early evening, providing that you are compensated with non-working time the next day. You do not see glory in working long hours. And you demand that your work day is interesting.
The company offers