{"id":21238,"date":"2026-06-11T08:38:24","date_gmt":"2026-06-11T08:38:24","guid":{"rendered":"https:\/\/bloom.dk\/jobs\/customer-success-manager-401\/"},"modified":"2026-06-11T08:38:24","modified_gmt":"2026-06-11T08:38:24","slug":"customer-success-manager-401","status":"publish","type":"matador-job-listings","link":"https:\/\/bloom.dk\/en\/jobs\/customer-success-manager-401\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":" <ul class=\"matador-job-meta matador-job-meta-job-21238 matador-job-meta-default\"> <li class=\"matador-job-meta-field matador-job-field-job_general_location matador-job-field-value-kobenhavn-k\"> <span class=\"matador-job-meta-label\">Location:<\/span> <span class=\"matador-job-meta-value\">K\u00f8benhavn K<\/span> <\/li> <li class=\"matador-job-meta-field matador-job-field-employmentType matador-job-field-value-permanent\"> <span class=\"matador-job-meta-label\">Type:<\/span> <span class=\"matador-job-meta-value\">Permanent<\/span> <\/li> <li class=\"matador-job-meta-field matador-job-field-bullhorn_job_id matador-job-field-value-401\"> <span class=\"matador-job-meta-label\">Job<\/span> <span class=\"matador-job-meta-value\">#401<\/span> <\/li> <\/ul> <p><span><span><span><em><span><span><span>Are you ambitious and driven to be part of an international Customer Success team in a growing, Danish based SaaS company?<\/span><\/span><\/span><\/em><\/p> <p> <span><span><span>Bloom is assisting\u00a0our client in the Copenhagen area in hiring an enthusiastic\u00a0<strong>Customer Success Manager<\/strong>\u00a0with SaaS experience.\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><br \/> <span><span><span><span><span><span>You\u2019ll join a team dedicated to delivering world-class services and maximizing customer ROI. In this role, you will play a key part in driving customer adoption, building long-term relationships, and ensuring the success of a global customer portfolio.<\/p> <p><strong>Your responsibilities<\/strong><\/span><\/span><\/span><\/span><\/span><\/span><\/p> <ul> <li><span><span><span><span>Manage a portfolio of strategic customers, guiding them through the customer lifecycle and ensuring long-term success.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Build strong relationships with key stakeholders to drive product adoption and business value.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Help customers maximize the value of the solution by aligning features and capabilities with business objectives.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Act as a trusted advisor, building credibility with both operational and executive stakeholders.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Monitor customer health and adoption, identifying opportunities for improvement and growth.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Proactively address risks, develop mitigation plans, and collaborate internally to reduce churn.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Connect customers with the right resources, including training, documentation, and subject-matter experts.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Represent the voice of the customer by sharing feedback and insights with the Product team.<\/span><\/span><\/span><\/span> <\/ul> <p> <span><span><span><strong><span><span>Your skills and qualifications<\/span><\/span><\/strong><\/span><\/span><\/span><\/p> <ul> <li><span><span><span><span>Experience in Customer Success within an international SaaS environment is preferred, and we value candidates with a proactive mindset and a strong desire to learn and grow.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Strong stakeholder management and relationship-building skills, ideally with strategic or enterprise customers.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Familiarity with structured Customer Success methodologies and modern CS technologies.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Fluent English with excellent written and verbal communication skills.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Analytical, structured, and proactive, with a strong digital mindset.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Collaborative and customer-focused, with an interest in product development and business growth.<\/span><\/span><\/span><\/span> <\/ul> <p> <span><span><span><strong><span><span>The company offers<\/span><\/span><\/strong><\/span><\/span><\/span><\/p> <ul> <li><span><span><span><span>A key role with significant impact and responsibility.<\/span><\/span><\/span><\/span> <li><span><span><span><span>The opportunity to join a fast-growing SaaS company with talented colleagues.<\/span><\/span><\/span><\/span> <li><span><span><span><span>Excellent opportunities for professional and personal development.<\/span><\/span><\/span><\/span> <li><span><span><span><span>A flexible and diverse workplace with a strong focus on work-life balance.<\/span><\/span><\/span><\/span> <li><span><span><span><span>An international environment with colleagues across multiple countries.<\/span><\/span><\/span><\/span> <\/ul> <p> <span><span><span><strong><span>About the company<\/span><\/strong><\/span><\/span><\/span><\/p> <p><span><span><span><span>Our client is a Danish-founded SaaS company that helps global enterprises with digital adoption and software training &#8211; enabling employees to learn complex systems faster and more effectively. With a growing international customer base and offices across multiple countries, the company is in an exciting growth phase, expanding its Customer Success organization to support customers across Europe.<\/span><\/span><\/span><\/span><\/p> <p> <span><span><span><strong><em><span><span>Interested? \u00a0<\/span><\/span><\/em><\/strong><br \/> <span><span><em>We in Bloom are actively reviewing applications and look forward to receiving your English application and CV as soon as possible. \u00a0<\/em><br \/> <em>If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via sj@bloom.dk or +45 2086 0865.<\/em><\/span><\/span><br \/> \u00a0<\/span><\/span><\/span><br \/> \u00a0<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/bloom.dk\/en\/jobs\/customer-success-manager-401\/\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Location: K\u00f8benhavn K Type: Permanent Job #401 Are you ambitious and driven to be part of an international Customer Success team in a growing, Danish based SaaS company? Bloom is assisting\u00a0our client in the Copenhagen area in hiring an enthusiastic\u00a0Customer Success Manager\u00a0with SaaS experience.\u00a0 You\u2019ll join a team dedicated to delivering world-class services and maximizing [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"401"},"matador-categories":[42],"matador-locations":[45],"matador-types":[43],"matador-region":[143],"matador-companies":[162],"class_list":["post-21238","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-categories-salg-marketing","matador-locations-koebenhavn-k","matador-types-permanent","matador-region-storkoebenhavn","matador-companies-bloom"],"acf":[],"_links":{"self":[{"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-job-listings\/21238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-job-listings"}],"about":[{"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/types\/matador-job-listings"}],"wp:attachment":[{"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/media?parent=21238"}],"wp:term":[{"taxonomy":"matador-categories","embeddable":true,"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-categories?post=21238"},{"taxonomy":"matador-locations","embeddable":true,"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-locations?post=21238"},{"taxonomy":"matador-types","embeddable":true,"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-types?post=21238"},{"taxonomy":"matador-region","embeddable":true,"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-region?post=21238"},{"taxonomy":"matador-companies","embeddable":true,"href":"https:\/\/bloom.dk\/en\/wp-json\/wp\/v2\/matador-companies?post=21238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}